Please check our shipping guide we made few changes :) Thank you

Frequently Asked Questions

Important message 

We highly recommend our customers to always check our shopping and shipping guide on our website https://www.succulents-australia-sales.com/pages/shopping-guide and our FAQ`s before placing orders. 

Majority of are solved quickly :) 

Placing orders

  • How to order plants from our website?
Please click on the link below and you will find a shopping guide that explains how to place an order.  https://www.succulents-australia-sales.com/pages/shopping-guide 
  • Can I add extra plants to my PREVIOUS order to pay only one shipping?

Sorry, but we are no longer able to add extra plants / combining orders as we have changed the way we process orders. Also, to avoid delays you must place multiple orders before cut-off day, heavier orders may take a little longer to arrive. Please check our shipping and shopping guide for more information at this link:  https://www.succulents-australia-sales.com/pages/shopping-guide

  •  Please I would like to receive that specific plant that is in the website picture.

Thank you for your interest, but unfortunately, we are not able to pick a specific plant that. We pick the best quality as possible. Plants are live and all of them has different characters. They may differ in colors size and have may have some dried leaves or washable marks that comes from a fungicide spray (only  In winter season)  to protect the plants from fungus diseases in this season.

  • Is correct that as per the email I received I can get 10% off the first order & if yes, what “code” should I enter when completing the purchase?

Please find the Reward Bar from our website. You can find the orange bar right bottom corner

Please Login or create an account.

You will get 1000 points, and then click 'GET REWARDS'

Click 'REDEEM'10% off discount Redeem for 1000 points

Please follow the video for the how to redeem the discount code

  •  Pre-pay orders and holds

Sorry but we do not pre-pays or hold orders.

 Shipping and Shopping

  • When my order will be posted?
  • When my plants will arrive?
  • VIC: Orders paid until Wednesdays 11:59pm will be '"dispatched" on Friday (same week of cut off day) as Au post is still processing and delivering parcels on the weekends.
  • NSW: Orders paid until Wednesdays 11:59pm will be dispatched on the following Tuesday.
  • Other states (QLD, SA, ACT, TAS and NT): Orders paid until Wednesdays 11:59pm will be dispatched on the following Monday.
  • WA: Cut off from monthly ordering is Wednesday 11:59pm before the first Monday of the month and dispatched on followed Monday.
  • If you miss the cut off day (Wednesdays 11:59pm) you will have to add an extra week  and it will be dispatched on next "Friday / Monday or Tuesday" according to your state (information above).
  • WA: If you miss the cut off day (Wednesdays 11:59pm) you will have to add an extra month to be dispatched.
  • Parcels may take 2 to 5 days to be shipped by Australia post.
  • *** Heavier orders may take a little longer to arrive.

Please check our Shipping & Shopping Guide in our web site to find out more details on how cut off day works.  https://www.succulents-australia-sales.com/pages/shopping-guide

  •   How long does the express shipping take?

Within 2 to 5 business days.

  •  Regarding to the free shipping code redeemed from the reward system, is it even free for the shipping to WA?

We may need to send you a separate invoice for the treatment fee.

  •  General requirements:

For any requirement please leave a note at the check-out page when purchasing. Thanks for your

message.

  •  How do I get free shipping?

By joining our rewards program and following the guide steps.

Please check the link below:

https://www.youtube.com/watch?time_continue=2&v=wj1nl9JfvKs&feature=emb_title

  •  Do you ship to restricted areas in Australia?

Yes, we do ship to all Australian territory, but a permit and treatment fee is required.

  •  The plants I received is not what I ordered.

Please send us a photo of the plants and of the invoice with order number as soon as possible. 

  •  What is some watermarks / white dots in the plants?

White spots are from a fungicide spray we use in our plants during winter to protect them from fungus diseases. It will easily come off with water. You can find in the box a pamphlet we have sent explaining about it. 

  • Do you post overseas?

To receive plants from overseas you must have an Importing Permit. To send plants overseas is also required a Phytosanitary treatment which costs around $200 + Shipping. 

 Combining postage

  • Do you combine postage?
  • Can I add extra plants to my order?

We have made a few changes to the way we manage our online orders as we are now finalizing it on a daily basis to ensure everyone gets their order on time as a result and unfortunately for this reason we can no longer offer to combine orders for postage.  (Updated 26/06/20).  Please check our shipping and shopping guide for more information at this link:  https://www.succulents-australia-sales.com/pages/shopping-guide 

Although these changes will not affect our WA customers which is done monthly. Orders have to be placed before cut off day and by adding your previous orders numbers on the “order notes” at the check-out and we will refund the treatment fee and postage if it is necessary.

For further information always check our Shopping guide at this link: https://www.succulents-australia-sales.com/pages/shopping-guide 

 

Payments

  •  What type of payments do you accept?

    We accept Credit/Debit card transactions, Internet banking Transfer (Poli) and After Pay as methods of payment. We do not accept Pay pal.

    After plants arrive

    •  Will my succulents be alright in the mail?
    • I have got my parcel and my plants look very dry / withered / wrinkly, why is this? Will they survive?

    Yes, they will be alright, they are hardy / drought tolerant plants which allows us posting and sending all our plants bare rooted. It is part of the shipping process, we allow the plants to dry for a few days before postage to remove any excess of moisture from around the plant, so they do not arrive with any fungal or rotting issues what is more likely to happen during postage if it is packed having any moisture in a confined place. The best thing to do is to pot them up into a DRY potting mix and then let them sit for a week or so without being watered or until new roots have grown. Place it in a warmer position. Once plant is established do not water often in winter.

    •  What do I do with my plants now they have arrived?
    • How and where do I plant my succulents?
    1. Pot up your new succulents into your desired pot using a - DRY succulent potting mix.
    2. Place your pots in an airy environment in a bright location, protect it from direct sunlight and frost.
    3. After few weeks new roots will start to grow, then you can water it. After watering check the weight of the pot to have an idea when it will need water again. It may need when the pot becomes light AND / OR the leaves look a bit dehydrated wrinkly.
    •  Exception care for winter season:

    Good and happy growing from Succulents Australia plants will need watering only once or twice every month or two during the winter months. For good plant health is added a small amount of Dolomite Lime to our potting mix as it is full of minerals and trace elements.

    The best-looking succulents are grown in good light with minimal fertiliser and with just enough water for slow growth. This is when they exhibit their best form, shape, and colour.

    Pot them up into a DRY potting mix and then let them sit for a week or so without being watered or until new roots have grown. Place your pots in an airy environment, warmer and bright location, protect it from direct sunlight and frost. Once plant is stablished do not water often in winter, twice a week in average. It may need water when the pot becomes light AND / OR the leaves look a bit dehydrated wrinkly.

    •  My product got damaged during transport: 

    Please send us ‘a photo’ of the product and the box, and in put a claim to AU post. You can find out more on our website ‘returns / exchanges/ change of mind policy’ at  https://www.succulents-australia-sales.com/pages/shopping-guide

    Stock availability

    • Do you have new types of succulents?

    We are always adding new plants to our shop, you can find our latest products in the link  https://www.succulents-australia-sales.com/collections/all-products

    •  Do you have a type of plant that I can’t find in the website”?

    If you cannot find the item on the website, unfortunately we do not have them yet, but we are always working to expand our collection. Keep an eye in our newsletter and social medias to get updated, we may have them very soon. https://www.succulents-australia-sales.com/ or https://www.succulents-australia-sales.com/collections

    • Out of Stock / Back in Stock (In season)

    If the item you are searching is out of stock do not worry, we are adding more stock to our website every week. If you don't want to miss out, the best way to get notification of an out of stock product is “Adding  the item in to your Wishlist” by hitting the bottom illustrated by a little heart, and it’s done! In this way you will be notified as soon as your plant becomes available. Please check our web site link to find out more  https://www.succulents-australia-sales.com/ and https://www.succulents-australia-sales.com/collections 

     

     **UNAVAILABLE PLANTS / SOLD OUT

    • There is not much stock left in your website, when you will have more stock coming back?
    Due to Coronavirus outbreak and unprecedented demand created by a million of new home gardeners, the Nursery Industry is running very short of plants and we are not exempt. We start growing the majority of our plants 12 to 18 months ago and unfortunately we could not predict this unprecedented demand that we have experienced in the last 4 months. We also want to let you know we are working hard and overtime to minimize this situation and we really believe that we can be back up to date shortly. Unfortunately succulents are slow growing plants in winter but we have made some improvements in our farms which includes installing heaters to keep the plants warmer and help them to grow happier and per consequence faster. We are adding more stock to our website every week, please keep yourself updated by adding your desired plant on our website wish list and you will be notified as soon as your plant become available https://www.succulents-australia-sales.com/  

     

    Rewards Program

    •  Is the rewarding program available for purchases on site?

    Unfortunately, the reward points program is a website program only.

    •  How to start using Loyalty and Rewards? How to use the rewards system?

    Please check the link below:

    https://www.youtube.com/watch?time_continue=2&v=wj1nl9JfvKs&feature=emb_title

    To use your points and apply a discount: Click on the rewards tab at the bottom of the screen and log in.

    You can then choose how you want to spend your points. Click on the reward you wish to redeem, and you will see a code pop up.

    Copy this code and apply at checkout before payment is made to redeem your discount.  

    • I forgot to add my rewards points to my cart when I placed an order. What do I do?

    If you have not used your rewards points for this purchase, you should still have them available to use in for your next order. Unfortunately, we are not able to redeem your rewards at our end once an order has been placed.

    • Regarding to the free shipping code redeemed from the reward system, is it even free for the shipping to WA?

    We may need to send you a separate invoice for the treatment fee.

     

    Plants Care guide / General tips

    •  Frost tolerant succulents

     Sempervivums, some types of ground cover Sedums. 

    • How to care for variegated plants?

    For the most of rare variegated succulents it needs to be under cover, and we mix gravels with potting mix to improve the drainage. 

    Please check / watch our care guides / blogs in our website at these links: https://www.succulents-australia-sales.com/blogs/blog https://www.succulents-australia-sales.com/blogs/video

    Open days / Visitors

    • Are you open for visitors during Covid-19 quarantine?

    We are currently closed due to the restrictions. Please check our web site and social medias to get updated when we you be open again. 

    • How often do you have open days?

    We have two monthly open days From 9am to 4pm, the second and forth Saturdays of the month.

    Our address is 429, Monbulk Rd, Monbulk - VIC - 3793

    For further details, please check our web page : https://www.succulents-australia-sales.com/pages/events-and-open-days

     

    Copyrights Photos

    • Can I use your website photos?
    • I have added some of your pictures on my Amazing Succulents video. Please advise if your pictures are copyright protected or free to use so I can take it down if I need to.

    Our photos are copyright protected but we understand that photos are also part of education matters. And due to that we would not mind as long as the following requirements are met: The photos must be used with the finality of education which means no sales have to be involved unless you are our client and ask us for permission, and the credits must be given to us by letting people know the address where the photos came from, wherever it has been advertised in.

     

    Exchanges / Returns / Change of Mind Policy

     Please read it carefully:

    *If you have changed your mind after purchasing an item it`s ok,  just be aware that you have 24 hours to contact us from the time you have placed the order. 

     *If you order wrong plants / item: Unfortunately, we cannot refund or exchange orders that has been placed after 24 hours.

    If you have ordered anything by mistake and want us to exchange, you have 24 hours to inform us after the order have been placed.

     *If you find any issue with your order: Please contact us within 48 hours of receiving the product and send us a photo of the issue and the box for we can check it. 

     *If your product got damaged during transport: Please send us a photo of the product + the box and in put a claim to AU post.