Frequently Asked Questions
When will my order be posted?
We have a weekly cut off for processing orders which is (12 am Midnight) each Wednesday If your order is placed before the weekly cut off, then your order will be posted the immediate following Monday. If the order is placed after the weekly cut off your order will be posted the consecutive Monday.
Do we combine orders?
We have had a large increase in our online orders. As a result we are now finalising your orders on a daily basis to ensure everyone receives their orders on time. Due to the change in the way we manage orders, unfortunately we can no longer offer to combine orders for postage.
For our customers in WA, TAS and NT who pay permit and treatment fees on top of postage fees for their orders: If multiple orders are made in a single week before cut off time of 12 am Midnight Wednesday, please notify us by email or by leaving a note with your order and we will refund extra permit/treatment fees paid.
What type of payments do we except?
We offer Credit/Debit card transactions, Bank Transfer (Poli) and Afterpay as methods of payment.
Item is out of Stock - Get a notification when restocked.
The best way to get notification of a product that is out of stock is to click on the out of stocked item and you will then see an 'Email When Available' link. Click on this button and fill out the details. As soon as we upload and add that item back to the shops stock, you will receive an email notification letting you know that the item is back in stock.
I have just received my plants and they look dy-hydrated and limp.
We post and send all our plants bare rooted. We allow the plants to dry for a few days before postage to remove any excess moisture from around the plant, so they don't arrive with any fungal or rotting issues during postage from being moist and packed in a confined space.
Due to this, they will often appear a little dehydrated, wrinkly and or soft. This is natural and they will recover fine. The best thing to do is to pot them into a DRY potting mix and then let them sit for a week or so without being watered until new roots have grown.
What do I do with my plants now they have arrived?
1. Pot up your new succulents into your desired pot using a - DRY succulent potting mix.
2. Place your pots in an airy environment in either semi shade or a bright location, but not in direct sunlight.
How do i create get 'Rewards' or sign up for your newsletter?
Whether you are using a computer or your phone, you will find the button to create an account by clicking the 'Rewards' Button located in the bottom right-hand corner of your screen. You will receive rewards points just for joining, and will also be added to the mailing list for our newsletter.