Exchanges / Returns / Change of Mind Policy
Please read it carefully:
*If you have changed your mind: after purchasing and want to cancel your order it`s ok, just be aware that you have 24 hours to contact us from the time you have placed the order.
*If you provide wrong address: You will have to wait until the order return so we can send you another order. No refunds or cancelation will be applied for this case.
*If you order wrong plants / item: If you order anything by mistake and want us to exchange or refund, you have 24 hours to inform us after order have been placed.
*If you find any issue with your order: Please contact us within 48 hours after receiving the product and send us a photo of the issue and the box so we can check it.
*If your parcel or your product got damaged during transport: Please send us a photo of the product + the box, and in put a claim to AU post.
*If you didn't receive your parcel: please put a claim to your nearest AU post office, and we will assist you with the process