GET TO KNOW HOW CUT OFF DAY WORKS: ORDERS PLACED FROM WEDNESDAYS TO TUESDAYS AT 11:59PM ARE DISPATCHED ON THE FOLLOWING: THU to MON BY STATE. ANOTHER CYCLE STARTS AGAIN FROM WEDNESDAY MIDNIGHT. Please check the tag Shipping & Shopping guide to find out about your state's day ******************************* GET 12% OFF STORWIDE WITH THE CODE "SUMMER12OFF"***************************

Shipping & Shopping Guide

SHIPPING GUIDE

Please read it carefully;

***Please be aware that unfortunately we are no longer able to add extra plants to your order or combine multiple orders to be posted together (Updated 26/06/20).  

Attention: If you place multiple orders it does not mean they will arrive together, please check carefully cut-off day to find out  approximately when you will be receiving your parcel.

*** Heavier orders may take a little longer to arrive.

*** Please check our "Returns / Exchanges / Change of Mind Policy" before placing orders.

IMPORTANT INFO CUT-OFF DAY:

***Cut Off day ordering now is every Tuesday 11h59pm and orders will be posted according to your respective state, any orders placed after Tuesday will take an extra week "to be dispatched". 

All plants are posted bare rooted without pots or potting mix.

We are currently sending Via Australia Post and by "Express Post" only.

If you don't receive your parcel on time according to tracking number date, please contact post office and issue a missing parcel complaint for we can go ahead with the process.

Victoria
Au Express post
QLD - NSW - SA - ACT 
Au Express post
WA
Au Express post 
Price includes permit & phytosanitary treatment fee
Tasmania - NT
Au Express post
Price Includes permit & phytosanitary treatment fee

Small box         0 - 0.5Kg    $10.50

Medium box     0.5 - 3Kg    $16.00

Large box           3 - 5Kg      $19.00

X Large box      5 - 15Kg     $25.00

Small box         0 - 0.5Kg    $10.50

Medium box     0.5 - 1Kg    $16.00

Large box           1 - 3Kg      $26.00

X Large box      3 - 10Kg     $40.00

Small box         0 - 0.5Kg    $45.50

Medium box     0.5 - 1Kg    $56.00

Large box           1 - 5Kg      $65.00

 

Small box         0 - 0.5Kg    $40.50

Medium box     0.5 - 3Kg    $51.00

Large box           3 - 5Kg      $60.00

 

Note: Small box fits around 8 small plants

Attention for TUESDAYS CUT-OFF DAY and shipping timing by state:

  • All parcels may take 2 to 5 days to be shipped by Australia post.
  • *** Heavier orders may take a little longer to arrive.
  • VIC: Orders paid until Tuesday11:59 pm will be "dispatched" on Friday (same week of cut-off day) as Au post is still processing and delivering parcels on the weekends.
  • NSW: Orders paid until Tuesday11:59 pm will be "dispatched" on Thursday (same week of cut-off day) as Au post is still processing and delivering parcels on the weekends.
  • Other states (QLD, SA, ACT, TAS and NT): Orders paid until  Tuesdays 11:59 pm will be dispatched on the following Monday.
  • Please note: If you miss the cut-off day (Tuesday 11:59 pm) it will be dispatched in the next week.
  • WA: Cut-off from monthly ordering is Tuesday 11:59 pm before the first Monday of the month and dispatched on followed Monday (please check exclusive details for WA below). If you miss the cut off day you will have to wait to the next first Monday of the next month to be dispatched.
  • We do combine orders for WA and we will refund extra paid permits  before dispatching day.

 

Please check the illustration below to find out how Cut-off day works

For example a dispatching day that will happen on 13rd has a yellow colour witch means orders placed in the followed yellow colour dates will be dispatched on 13rd, the other colors follows the same rule.

Please check our "Returns / Exchanges / Change of Mind Policy" before placing orders.

Please note: Unfortunately we are no longer able to combine orders as we are now finalizing your orders on a "daily basis" to ensure everyone receives their orders on time, reason why this changes had to be applied.

*There is no changes for our customers in WA who pays permit and treatment fees for their orders which is dispatched once a month.

If multiple orders are made before cut off day (according to WA rules provided above) please notify us by email or by leaving a note at your cart order and we will refund extra permit / treatment fees that has been paid.

Tasmania customers:

A Notice of Intention to Import Form is necessary for the import of plants under Tasmanian Bio-Security Laws.

We now fill out this form out for each customer; and will email it to Bio-Security Tasmania on your behalf.

WA customers:

WA orders is now dispatched once a month, on the first Monday of each month (check calendar illustration below).

Cut off  day of monthly ordering is Tuesdays 11:59 pm before dispatching day (which is first Monday of the month). All orders placed after this time will be dispatched the next consecutive Month according to the examples on calendar below.

*** New Information for WA Customers ***

All plants imported into WA are required to be inspected by quarantine. Every time quarantine makes an inspection a fee is charged and unfortunately this has fallen to the importer / customer.

We were previously unaware of this as we are certified to send plants to WA and also obtain the pre-approval required. Up until recently we have had no issues.

We have now made an agreement with WA Quarantine to incur the inspection fees on behalf of the customer. By doing this we have had to unfortunately raise the Permit and Treatment fee slightly to help us cover this cost.

We will combine WA orders and we will refund extra paid permits before dispatching day.

We only post to WA 'ONCE A MONTH'.

Please click this link for more information

We do not give refunds after posting and cannot be held responsible for the plants once they are in your care.

PACKING:

All plants are posted bare rooted without pots or potting mix.

We select the best quality plants from our stock to fulfill your order. Each plant is removed from its pot and cleaned of soil as this is the safest, cleanest and cheapest method of posting succulents. Plants are posted neatly wrapped with padding to ensure a safe arrival. Size, colour, and shape may vary a little according to the season, or the cold and due to slight drying upon packing and may possibly look slightly different from the photo.

 

PLACING AN ORDER:

If you have been confused or had problems with how to proceed through our checkout system please follow this step by step guide.

  • Select your desired plants, quantity and/or other products and click BUY NOW. Your selection will be added to the shopping cart.
  • When you have finished shopping click on the Shopping Cart symbol located at the top of the page.
  • You will now be shown the contents of your Shopping Cart. You are also able to make changes to your selected purchases if desired. Click Update to adjust any changes.
  • If you wish to add more items and continue shopping, simply click Continue Shopping to return to the Shop.
  • When you are happy with your order, click Checkout to proceed.
  • Fill in the required Customer Information and click Continue to Shipping Method to proceed. Please check your information is correct to avoid any delays.
  • Shipping is automatically calculated by the quantity ordered and weight. Review your total and click Continue to Payment Method.
  • Select your Payment Method and details. * All transactions are secure and encrypted and we do not hold any credit card information.
  • Select your Billing address and click Complete Order.
  • You will be sent an order confirmation and invoice to your Email Address.
  • It`s DONE

 

REFUNDS / EXCHANGES / CHANGE OF MIND POLICY

Please read it carefully:

*If you have changed your mind after purchasing and want to cancel your order it`s ok, just be aware that you have 24 hours to contact us from the time you have placed the order.

*If you order wrong plants / item:

If you order anything by mistake and want us to exchange or refund, you have 24 hours to inform us after order have been placed.

*If you find any issue with your order: 

Please contact us within 48 hours of receiving the product and send us a photo of the issue and the box as we can check it.

*If your product got damaged during transport: Please send us a photo of the product + the box, and in put a claim to AU post.

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