Shipping & Shopping Guide

Shipping:

All plants are posted bare rooted without pots or potting mix.

Cut Off for Weekly Ordering is 8am each Thursday.

We are currently sending Via Australia Post and by "Express Post" only.

Estimated shipping costs.

 

Orders are dispatched once a week on the MONDAY and delivered via Australia Post within 2~5 business days.

Orders with payment received before THURSDAY 8am each week will be dispatched the following Monday. All orders after this time will be dispatched the consecutive Monday.

WA orders will now be posted once a Month, on the first Monday of each month. Cut off from monthly ordering is 8am on the last Thursday before the first Monday of the Month. All orders after this time will be dispatched the next consecutive Month. 

Tasmanian customers are required fill out a Notice of Intention to Import Form (Link Below). We now fill out this form for each customer and email it to Bio-Security Tasmania on your behalf.

Tasmanian Notice of Intention Link

New Information for Western Australia Customers:

All plants imported into WA are required to be inspected by quarantine. Every time quarantine makes an inspection a fee is charged and unfortunately this has fallen to the importer / customer.

We were previously unaware of this as we are certified to send plants to WA and also obtain the pre-approval required. Up until recently we have had no issues.

We have now made an agreement with WA Quarantine to incur the inspection fees on behalf of the customer. By doing this we have had to unfortunately raise the Permit and Treatment fee slightly to help us cover this cost.                                    We will now only be posting to WA 'ONCE A MONTH'.

Please click this link for more information

We do not give refunds after posting and cannot be held responsible for the plants once they are in your care.

International Customers:

Please contact us for details.

Packing:

All plants are posted bare rooted without pots or potting mix.

We select the best quality plants from our stock to fulfil your order. Each plant is removed from its pot and cleaned of soil as this is the safest, cleanest and cheapest method of posting succulents. Plants are posted neatly wrapped with padding to ensure a safe arrival. Size, colour, and shape may vary a little according to the season, or the cold and due to slight drying upon packing and may possibly look slightly different from the photo.

Placing an Order:

If you have been confused or had problems with how to proceed through our checkout system please follow this step by step guide.

  • Select your desired plants, quantity and/or other products and click BUY NOW. Your selection will be added to the shopping cart.
  • When you have finished shopping click on the Shopping Cart symbol located at the top of the page.
  • You will now be shown the contents of your Shopping Cart. You are also able to make changes to your selected purchases if desired. Click Update to adjust any changes.
  • If you wish to add more items and continue shopping, simply click Continue Shopping to return to the Shop.
  • When you are happy with your order, click Checkout to proceed.
  • Fill in the required Customer Information and click Continue to Shipping Method to proceed. Please check your information is correct to avoid any delays.
  • Shipping is automatically calculated by the quantity ordered and weight. Review your total and click Continue to Payment Method.
  • Select your Payment Method and details. * All transactions are secure and encrypted and we do not hold any credit card information.
  • Select your Billing address and click Complete Order.
  • You will be sent an order confirmation and invoice to your Email Address.