Placing an order

If you have been confused or had problems with how to proceed through our checkout system please follow this step by step guide.

• Select your desired plants, quantity and/or other products and click ADD TO CART. Your selection will be added to the shopping cart.
• When you have finished shopping click on the Shopping Cart symbol located at the top of the page by the search bar.
• You will now be shown the contents of your Shopping Cart. You are also able to make changes to your selected purchases if desired. 
• If you wish to add more items and continue shopping, simply click Continue Shopping to return to the Shop.
• When you are happy with your order, click Checkout in the shopping cart to proceed.
• Fill in the required Customer Information and click Continue to Shipping Method to proceed. Please check your information is correct to avoid any delays.
• Shipping is automatically calculated by the quantity ordered and weight of the plants. Review your total and click Continue to Payment Method.
• Select your Payment Method and details. *All transactions are secure and encrypted and we do not hold any credit card information.
• Select your Billing address and click Complete Order.
• You will be sent an order confirmation and invoice to your Email Address.
• It's DONE! 

Packing

All plants are posted bare rooted without pots or potting mix.

We select the best quality plants from our stock to fulfil your order. Each plant is removed from its pot and cleaned of the soil as this is the safest, cleanest and cheapest method of posting succulents. Plants are posted neatly wrapped with padding to ensure a safe arrival. Size, colour, and shape may vary a little according to the season, or the cold and due to slight drying upon packing and may possibly look slightly different from the photo. 

Shipping Information

Orders are packed and dispatched every Monday & Tuesday.

The final day to make your order for each week is Tuesday's at 11:59PM otherwise your order will be in the following week's order processing. This means that orders placed BEFORE Tuesday's at 11:59pm will be dispatched on the following Monday/Tuesday. Orders placed AFTER Tuesday's at 11:59pm will be dispatched 2 weeks later on the Monday/Tuesday (excluding WA). 

Please see the calendar example below e.g. If you placed your order on Tuesday 7th (before 11:59pm), it will be dispatched on the following Monday, the 13th but if you placed your order on the 8th after the Tuesday cut off, it will be dispatched on the 20th. 

Please note: Unfortunately, we cannot combine orders so please be sure to review your order thoroughly so you are satisfied you are ordering everything you desire at once (this does not apply to WA customers who are sent their orders monthly). If you have any issues with receiving your order or change of plans, we can hold orders for a maximum of 3 weeks. Please contact us here if you would like us to hold an order for you. 

If there is a problem with your order when you receive it, please contact us within 72 hours of receiving the order so we can rectify the issue immediately. Please provide photos of the plants for evidential reasons. 

WA Orders

For WA Customers, we dispatch your orders monthly on the first Monday of each Month. The final day to order is the last Tuesday (at 11:59pm) of the month. If you place an order after the last Tuesday of the month, your order will be dispatched with the next month's batch of WA orders. 

We combine orders for WA customers, so all orders placed within the month will be combined and dispatched together. We also refund extra permit/shipping fees when processing begins at the end of the month. If multiple orders are made, please leave a note on your orders informing us to combine.

Processing Information

When we begin processing the orders for each week, if the order qualifies for the small box and shipping fee, it will automatically be fulfilled as the weight is under 0.5kg and the shipping labels do not need to be edited therefore creating a tracking number. The medium and large boxes and shipping fees will not fulfil automatically as we will not know the exact weight of the order until after it is packed, where we weigh them and then have to alter the shipping labels to the accurate weight. 

If you have a small order with the small shipping fee, you will receive an email when we begin processing your orders on Tuesday/Wednesday, but the order will not be dispatched until the next Monday.

ALL PLANTS ARE POSTED BARE ROOTED WITH NO POTS OR SOIL.

We are currently posting via Australia Post using EXPRESS POST only. Orders will take 2 to 5 business days to arrive.

**Heavier orders may take a little longer to arrive.

SHIPPING PRICES BELOW:

Note: Small box fits around 8 small plants

Tasmanian Customers

A Notice of Intention to Import Form is necessary for the import of plants under Tasmanian Bio-Security Laws.

We now fill this form out for each customer; and will email it to Bio-Security Tasmania on your behalf.

WA Customers

All plants imported into WA are required to be inspected by quarantine. Every time quarantine makes an inspection a fee is charged and unfortunately this has fallen to the importer/customer.

We were previously unaware of this as we are certified to send plants to WA and also obtain the pre-approval required. Up until recently we have had no issues.

We have now made an agreement with WA Quarantine to incur the inspection fees on behalf of the customer. By doing this we have had to unfortunately raise the Permit and Treatment fee slightly to help us cover this cost.

Please see more information here.