Shipping:

*Please be aware that unfortunately we are no longer able to add extra plants to your order or Combine multiple orders to be posted together.

All plants are posted bare rooted without pots or potting mix.

Cut Off for Weekly Ordering is

(12 am Midnight) each Wednesday

We are currently sending Via Australia Post and by "Express Post" only.

WE DO NOT POST PLANTS TO OVERSEAS at this current stage.

Orders are dispatched once a week on the MONDAY and delivered via Australia Post within 2~5 business days.

Orders with payment received before (12 am Midnight) each Wednesday will be dispatched the following Monday. All orders after this time will be dispatched the consecutive Monday.

WA orders will now be posted once a Month, on the first Monday of each month. Cut off from monthly ordering is (12 am Midnight) on the last Wednesday before the first Monday of the Month. All orders after this time will be dispatched the next consecutive Month. 

Tasmanian customers are required fill out a Notice of Intention to Import Form (Link Below). We now fill out this form for each customer and email it to Bio-Security Tasmania on your behalf.

Tasmanian Notice of Intention Link

New Information for Western Australia Customers:

All plants imported into WA are required to be inspected by quarantine. Every time quarantine makes an inspection a fee is charged and unfortunately this has fallen to the importer / customer.

We were previously unaware of this as we are certified to send plants to WA and also obtain the pre-approval required. Up until recently we have had no issues.

We have now made an agreement with WA Quarantine to incur the inspection fees on behalf of the customer. By doing this we have had to unfortunately raise the Permit and Treatment fee slightly to help us cover this cost.

We will now only be posting to WA 'ONCE A MONTH'.

Please click this link for more information

We do not give refunds after posting and cannot be held responsible for the plants once they are in your care.

Packing:

All plants are posted bare rooted without pots or potting mix.

We select the best quality plants from our stock to fulfil your order. Each plant is removed from its pot and cleaned of soil as this is the safest, cleanest and cheapest method of posting succulents. Plants are posted neatly wrapped with padding to ensure a safe arrival. Size, colour, and shape may vary a little according to the season, or the cold and due to slight drying upon packing and may possibly look slightly different from the photo.

Placing an Order:

If you have been confused or had problems with how to proceed through our checkout system please follow this step by step guide.

• Select your desired plants, quantity and/or other products and click BUY NOW. Your selection will be added to the shopping cart.
• When you have finished shopping click on the Shopping Cart symbol located at the top of the page.
• You will now be shown the contents of your Shopping Cart. You are also able to make changes to your selected purchases if desired. Click Update to adjust any changes.
• If you wish to add more items and continue shopping, simply click Continue Shopping to return to the Shop.
• When you are happy with your order, click Checkout to proceed.
• Fill in the required Customer Information and click Continue to Shipping Method to proceed. Please check your information is correct to avoid any delays.
• Shipping is automatically calculated by the quantity ordered and weight. Review your total and click Continue to Payment Method.
• Select your Payment Method and details. * All transactions are secure and encrypted and we do not hold any credit card information.
• Select your Billing address and click Complete Order.
• You will be sent an order confirmation and invoice to your Email Address.

When will my order be posted? 

We have a weekly cut off for processing orders which is (12 am Midnight) each Wednesday If your order is placed before the weekly cut off, then your order will be posted the immediate following Monday. If the order is placed after the weekly cut off your order will be posted the consecutive Monday.

Do we combine orders?

We have had a large increase in our online orders. As a result we are now finalising your orders on a daily basis to ensure everyone receives their orders on time. Due to the change in the way we manage orders, unfortunately we can no longer offer to combine orders for postage.

For our customers in WA, TAS and NT who pay permit and treatment fees on top of postage fees for their orders: If multiple orders are made in a single week before cut off time of 12 am Midnight Wednesday, please notify us by email or by leaving a note with your order and we will refund extra permit/treatment fees paid.

What type of payments do we except?

We offer Credit/Debit card transactions, Bank Transfer (Poli) and Afterpay as methods of payment.

Item is out of Stock - Get a notification when restocked.

The best way to get notification of a product that is out of stock is to click on the out of stocked item and you will then see an 'Email When Available' link. Click on this button and fill out the details. As soon as we upload and add that item back to the shops stock, you will receive an email notification letting you know that the item is back in stock.

I have just received my plants and they look dy-hydrated and limp.

We post and send all our plants bare rooted. We allow the plants to dry for a few days before postage to remove any excess moisture from around the plant, so they don't arrive with any fungal or rotting issues during postage from being moist and packed in a confined space.

Due to this, they will often appear a little dehydrated, wrinkly and or soft. This is natural and they will recover fine. The best thing to do is to pot them into a DRY potting mix and then let them sit for a week or so without being watered until new roots have grown. 

What do I do with my plants now they have arrived?

1. Pot up your new succulents into your desired pot using a - DRY succulent potting mix.

2. Place your pots in an airy environment in either semi shade or a bright location, but not in direct sunlight.

How do i create get 'Rewards' or sign up for your newsletter?

Whether you are using a computer or your phone, you will find the button to create an account by clicking the 'Rewards' Button located in the bottom right-hand corner of your screen. You will receive rewards points just for joining, and will also be added to the mailing list for our newsletter.